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Current COVID-19 Updates and shipping protocols

Shipping and delivery updates as passed on to us from our warehouse management Effective from 05/08/20 

 

Dear friends,

Here at Waters Co, we hope everyone is staying safe during these testing times 😊 and whilst our office staff are working from home, our 3rd party warehouse providers remain fully functional and are continuing to dispatch orders at this time.

Due to the growing issues and regulations due to the COVID pandemic, all carriers are experiencing significant delays on deliveries plus they are introducing new measures to ensure they comply with the ever growing restrictions. It is important that we all take note of the industry changes and challenges that everyone is facing. Victoria in particular is in a dire state right now with major restrictions in all areas. Crossing borders, making deliveries, meeting expectations, processing returns, CS enquiries and everything in between has been impacted with no immediate relief in sight.

 

Below is a summary on what to expect moving forward and these apply to all carriers in Australia

Thanks you for your attention to this matter and your patience and understanding goes a long way towards services returning to normal as soon as possible.

 

Regards,

Scott, Katrina & the Waters Co family.